For information on how and where to send your claim please view How do I claim my chequeback? from the list above.

Please contact our customer services team on 0845 655 1246 with details of your original offer and the amount you have received.

If you have not received your automatic cheque after this two-month period please contact our customer services team on 0845 655 1246.

• Name
• Current address
• Mobile number

Please disregard this bill; we also suggest that you contact your bank to cancel the direct debit.

You will receive a second recalculated bill for the period you used the handset.

If you do not receive a recalculated bill but another bill with full line rental charges please contact our customer services team on 0845 655 5522.

The manufacturer gives you a 12-month warranty with each handset which entitles you to the free repair of any fault that develops as a result of the way in which the phone was produced or manufactured.

By purchasing through us, you have access to 52 Carphone Warehouse Express Stores across the where many faults can be fixed on site the same day.

For a list of Carphone Warehouse Express Store locations and additional services offered please click here.

Settings for MMS on these handsets will need to be activated once you receive your phone.
To do this:

• Visit the Sony Ericsson website: http://www.sonyericsson.com
• Select either "K750i" or "W800I" in the Model scroll down menu and simply follow the online instructions.

To view the latest information about our delivery process please click here.

For information on the progress of your order please log in to your personal account area.

Alternatively, please refer to the order confirmation e-mail sent to you at point of dispatch. This will contain a link to our courier website which will contain specific information to your delivery. Please note that it may be the morning of delivery before the courier order tracker is updated.

As a security precaution we will only deliver to the address where the customer’s bank details are registered. We cannot deliver to any other destination, as we want to ensure safe transit of the goods direct to you.

Please note:

• Delivery to Northern Scotland and offshore locations may take up to 3 days.

• For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more.

• Delivery estimates are subject to stock availability.

If this does not answer your question then please contact our customer services team on 0845 655 55 22.

If no one is available to accept delivery, the package will be returned to your local Royal Mail Sorting Office.

A card will be left at your address informing you of how to collect your order.

You will need to take a form of ID with you to collect your handset. These include a passport, utility bill or driving license.

As a security precaution we can only deliver to the address that the customers bank details are registered to. We cannot deliver to any other location, as we want to ensure the safe transit of the goods, direct to you.

If this does not answer your question then please contact our customer services team on 0845 655 55 22.

• Price plan information.
• Terms and conditions of your contract and other useful information.
• Your cheque-back vouchers (required to claim your money by redemption).
• Sales invoice.

If you are planning to port from one network to another then we can process a port for you. Please see the relevant network porting section above.

If you want to continue on your existing network and transfer your number to pay monthly (e.g. port from Virgin Mobile pay as you go to Virgin Mobile pay monthly) we cannot process these ports for you at present.

• Theft.  
• Accidental damage.

  If you lose your handset you are not covered by this insurance For further information please refer to your insurance Terms and Conditions.

• The amount of Money4Me you receive will depend on the date and which network the handset was bought on. For amounts please see the table below:

  T-Mobile	£20
  O2	£20
  BT Mobile	£20
  3	£20
  Orange	£20
  Vodafone	£20
  Virgin Mobile	£20

• You will receive your cheque approximately 45 days after your friend or relative's purchase.

1. The referrer needs to be a customer of e2save.com with an active connection in order to receive Money4Me.
    
2. We reserve the right to withhold Money4Me payments if we believe the account of either the referrer or the referred customer to be of a fraudulent nature.
    
3. The referred customer needs to have an active account for at least 28 days. Returning the handset and cancelling the connection during this period voids the Money4Me bonus payment.